Travelers Debuts Customizable Workers compensation claim size

Travelers National Accounts announced the availability of CustomComp, a flexible, new alternative in workers compensation loss-cost management. Designed for larger-sized customers, CustomComp can be tailored to key areas in the organization’s claim administration process. With the new product, clients, their brokers and Travelers can more actively participate in the design and delivery of a customized claim system aimed at optimizing results.

CustomComp complements Travelers existing TravComp® product. By offering the same level of service and medical and return-to-work expertise, coupled with a more flexible menu of delivery options, Travelers is providing risk managers more choice in the buying decision. CustomComp is available for both bundled and standalone claim service programs. Built around CustomComp’s component-based model, options can include a Travelers component, an organization’s internalized process or an outsourced product for as many as eight elements. Components can be assembled to address a customer’s unique environment, capabilities and loss experience.

“All customers like having options, which is why we built CustomComp to include a variety of customization choices,” said Bill Malugen, President and Chief Executive Officer, Travelers National Accounts. “We bring a long history of service excellence and best practices to each CustomComp customer. The component-based approach enables the design and delivery to evolve with an organization’s changing needs and capabilities.”

To best manage these sophisticated programs, Travelers is introducing regional service delivery with experienced adjusters dedicated to the product. Customers will also benefit from the same preferred provider networks and other managed care resources utilized in all Travelers workers compensation programs.

“We are proud of our track record in achieving superior claim outcomes for our customers and injured workers,” said Jim Wucherpfennig, Vice President for workers compensation. “CustomComp will provide Travelers customers with access to our workers compensation claim handling expertise in ways that best fit their unique business needs.”

CustomComp will be marketed from National Accounts’ 17 local field offices. Contact your account executive for further information on our claim services options.